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Data Privacy

Personal Information Protection and Confidentiality Policy

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Privacy Policy

0. Introduction

Welcome to the website of Prolon Controls Inc. (hereinafter referred to as "we" or "us"). We are committed to protecting the privacy of our customers and website users.

This Personal Information Protection and Confidentiality Policy (hereinafter: "the policy") aims to inform you about how Prolon Controls Inc. collects, uses, discloses and protects your personal information in accordance with the Act respecting the protection of personal information in the private sector (hereinafter "LPRPSP") and other applicable Quebec or Canadian data protection laws.

1. Collection of personal information

We collect personal information only to the extent necessary to fulfill the purposes set out in this policy when you use our website or interact with our services. The personal information we collect may include, but is not limited to, the following:

  • First and last name.
  • Postal address.
  • Email address and internet protocol (IP) address.
  • Phone number.
  • Information for contact and customer service.

We collect this information when you voluntarily provide it — for example, when creating an account or communicating with our customer service, mainly through a form.

2. Use of personal information

We use your personal information for the following purposes:

  • Providing the services you have requested.
  • Processing requests for information or support.
  • Communicating with you about our products, services and special offers that are not sold through our website.
  • Communicating with you regarding our services.
  • Continuously improving our products and services.
  • Complying with our legal obligations.

3. Cookies and tracking technologies

We use cookies and similar technologies to operate our website, remember your preferences and understand how our site is used. A cookie is a small text file stored on your computer or mobile device by your web browser.

Non-essential cookies are only deployed with your consent. The full list of the cookies we use — including their category, provider, purpose and duration — is available in our Cookie Policy, and you can review, change or withdraw your choices at any time through our Consent Preferences.

You can also configure your browser to refuse cookies or to notify you when cookies are being sent. Please note that some parts of our website may not function properly without cookies.

4. Disclosure of personal information

We will not disclose your personal information to third parties without your consent, except in the following cases:

  • When required by law or court order.
  • When necessary to protect our rights, our safety or that of our users.
  • When necessary for fraud prevention or acts of a similar nature.
  • In the event of a merger, acquisition or sale of all or part of our assets, in which case your personal information may be transferred to the third parties involved.

5. Transfer of personal information outside Quebec

We sometimes use service providers located outside of Canada (including outside the province of Quebec) to carry out specific mandates in the ordinary course of our business. As a result, certain personal information about you may be transferred to locations other than your province, territory, state or country of residence.

In such cases, we ensure that the personal information is transferred to jurisdictions that provide adequate protection, or that it is adequately protected by appropriate technical, organizational, contractual or other legal means.

6. Security of personal information

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction.

7. Retention of personal information

We retain your personal information for as long as necessary to fulfill the purposes set out in this policy, unless a longer retention period is required by law.

8. Destruction of personal information

We will securely destroy the personal information we hold at the end of the retention period, or when it is no longer required.

However, in certain cases and for serious and legitimate purposes, such as for statistical purposes, we may anonymize personal information (that is, make it impossible to identify the individual, irreversibly and permanently). This process makes it impossible to trace the individual linked to the information. The remaining data will be destroyed in accordance with the preceding paragraph.

9. Links to third-party sites

This policy does not apply to third-party websites that may be accessed through links on our web pages. We are not, and cannot be, responsible for these third-party sites, their content, their accessibility, or the way they may use your personal information.

Any personal information you transmit through these third-party websites is subject to their own privacy and/or confidentiality policies. It is your responsibility to review these policies.

10. Third-party services and tools

a) Google reCAPTCHA  We use Google Inc.’s ("Google") reCAPTCHA service to protect the forms on our website. This service verifies whether data entered on our site (for example, on a contact form) was submitted by a human or an automated program, in order to prevent malicious use. For more information, we invite you to consult the Google reCAPTCHA website and review Google’s policies. By using reCAPTCHA, you consent to Google’s processing of data about you in the manner and for the purposes set out in its policies.

b) Google Analytics 4  We use Google Analytics 4, a service provided by Google, to analyze how our website is used and to improve the visitor experience. For more information, we invite you to consult the Google Analytics website and review Google’s policies. By using our website, you consent to Google’s processing of data about you in the manner and for the purposes set out in its policies.

c) Zoho  We use services provided by Zoho Corporation ("Zoho") to manage form submissions and customer relationships. Information you submit through our forms may be processed and stored using Zoho’s services. For more information, we invite you to consult Zoho’s website and review its privacy policies.

11. Your rights

In accordance with the LPRPSP and other applicable laws, you have the right to request access to, rectification of, deletion of, or portability of your personal information. To exercise these rights or ask questions about this policy, please contact us at [email protected].

You have certain rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to correct your personal information if it is inaccurate.
  • The right to withdraw your consent at any time, where the personal information was provided on the basis of your consent.
  • The right to change your communication preferences.
  • The right to request the deletion of your personal information, subject to legal obligations.
  • The right to object to the processing of your personal information in certain circumstances.

12. Contact

Any questions or concerns regarding this policy, or regarding the collection, use or disclosure of your personal information, can be sent to us by email at [email protected] or through the Contact page on our website.

You may also write to us at the following address:

Person responsible for the protection of personal information

Prolon Controls Inc.

17510 Charles Street, Suite 100

Mirabel, Québec, Canada  J7J 1X9

[email protected] | 450 973-5100 | 1-877-977-6566

We thank you for your trust in Prolon Controls Inc. and for your interest in protecting your privacy.

13. Changes to this policy

We reserve the right to modify this policy at any time. Any changes will be posted on our website with an updated revision date. By continuing to use our products or services after changes are posted, you accept the terms of the revised policy.

Date of last update: July 6, 2026

Effective date: July 6, 2026