FAQs - Find Answers to Your Questions
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Product Installation
Yes. All Prolon controllers can be fully configured on-site using Focus software, the HMI display, or Bluetooth/USB.
No. Controllers are programmed on-site based on the actual application.
Prolon controllers communicate via Modbus. BACnet integration is possible through the Prolon BACnet Bridge.
Yes, but you must manually adjust your PC’s IP settings.
No. Prolon wall sensors are proprietary.
Yes. Emergency Heat Mode automatically energizes strips on compressor failure.
Yes, when using controllers with compatible dry-contact inputs/outputs.
No. But the VC2000 actuator includes built‑in mechanical stops.
No. Integration must be done through a JACE or other gateway.
Yes, via Modbus TCP.
Yes, but requires an external actuator.
No. It was replaced by the C1050‑VAV and VC2000.
Yes, via DO1/DO2 in Damper mode.
No. It uses Modbus only
Yes. It runs the Focus mobile app.
Because it is optimized for light commercial applications and decentralized HVAC.
Yes. The limit is conceptual, not absolute.
No. They ship with factory defaults.
Yes, via Modbus TCP.
Yes, but all RTUs will act as one. Individual control requires one controller per RTU.
Yes. You can configure devices and save templates without hardware connected.
No. They must be 3‑wire (common/open/close).
On each product page under the Documentation tab.
Yes, on controllers with dry-contact DO capability.
No. Use templates to recover from corrupted registers.
Yes. Wiring is identical.
No. Only for monitoring via Flex I/O.
No. They communicate digitally; analog outputs come from controllers
Troubleshooting
Windows account permission isolation. IT must allow shared applications.
Likely wiring, addressing, or configuration issue.