At Prolon, employees represent far more than just a labor force; they are the heart and soul of the company. As we continue to grow, we are always on the lookout for new talent to build our team.
Many long-terms careers are available in different areas of the company ranging from product research and development to our sales, training, and technical support professionals. Occasionally, openings arise in stimulating departments such as customer service, accounting, purchasing or inventory management. Most of our positions are located at our headquarters in Mirabel, QC but we occasionally have remote positions available throughout the US and Canada.
Prolon is always looking for dynamic and versatile employees who are ready to invest in teamwork in order to bring a higher customer and personal satisfaction. At Prolon, we understand how important having happy employees is to having happy customers; that is why Prolon offers competitive wages, collective insurance, individually personalized training, and an inspiring work environment.
Enjoy an exceptional quality of life in Mirabel — surrounded by nature and away from heavy traffic, with easy access to amenities, great restaurants within walking distance, scenic bike paths, and shopping outlets just minutes away.
Order Management and RMA Coordinator
1. SUMMARY OF MAIN ROLE AND RESPONSABILITIES
Reporting directly to the Director of Operations, the Order Management and RMA Coordinator will be responsible for coordinating orders in a fast-paced environment and follow up to ensure internal and external orders are ready on time. She/he will also be handling customer requests; defective parts, exchanges, repairs, parts damaged during transit and credits as well as participating in inventory control. In this role, the person will also coordinate with other departments and regions to ensure an efficient daily workflow.
2. RESPONSIBILITIES
RMA:
· Manage all customer related RMA activities, including using ERP/ other systems as part of the assignments
· Create customer quote
· Communicate with Customers and internal teams to resolve Customer’s RMA issues
· Handle issues with stocks availability as part of the RMA process
· Work closely with the RMA department to ensure repair time is respected
· Enter data, analyze data, and identify trends in repair and replacement requests
· Prepare and maintain different RMA reports
Order Management:
· Manage the complete order fulfillment process
· Receive, validate and confirm purchase orders
· Enter all purchase orders into the ERP system
· Work with several departments to complete procedures and resolve issues
· Allocate appropriate stock to purchase orders
· Communicate estimated ship dates to customers
· Create work orders according to the PO received
· Work with the warehouse on inventory level matters
· Create documentation for local and international shipments, in compliance with customs regulations.
· Create invoices and submit them to customers
· Answer quote requests
· Prepare reports
· Focus on continuous improvement
· And all other related tasks
3. Supervisory or Coaching role
There are no direct Reports to this position but must possess the confidence and composure to effectively interface with all levels of employees. This is an Individual Contributor role, however at this level, the person is also expected to act as a coach for certain human resources.
Organizational Responsibility
Ensuring the day-to-day proper functioning of various activities and identify priorities to achieve the quality standards of the activities or delivered services. When needed, take action and achieve expected results.
4. Qualifications
Minimum Required Education
DEC in Administration or equivalent experience
Minimum Years of Experience Required
· 3-4 years of more of experience in an Order Management, RMA or related position
· Proven track record of leading and implementing process improvements.
· Strong Microsoft office skills
Technical Skills/Knowledge Required
· Experience with ERP system
· Experience with Microsoft Office
· Bilingual in French and English, both oral and written
Soft Skills Required
· Ability to communicate effectively through oral and written communications.
· Ability to work with others collaboratively.
· Strong organizational skills
· Positive, self-driven, detail-oriented; strong at managing projects, customers, and priorities.
· Problem solving skills and decision-making abilities.
· Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement.
If you are interested in applying for this position, please e-mail your resume to us at: [email protected]
